How does wheelchair assistance work at airports when you’re booking a trip? Just let your airline know ahead of time that you will require help. This notifies the airport personnel to prepare for your arrival. If necessary, you can also request the service at the check-in counter. What is the process for wheelchair assistance at airports from that point onward? A member of the staff will assist you with check-in, security, and boarding. If you are switching flights, there will be someone to help you during your layovers as well. The service comprises assistance with your carry-on baggage and getting to your seat.